Frequently Asked Questions
Everything you need to know about your Patara journey.
What materials are used in Patara shoes?
We prioritize sustainability by using high-quality natural and recycled materials, including organic cotton, hemp, cork, and recycled PET fabrics to ensure both comfort and environmental responsibility.
How do I find my correct size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in inches and centimeters for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I clean my Patara shoes?
To maintain the longevity of your shoes, we recommend hand washing with cold water and a mild detergent. Avoid machine washing and always air dry them out of direct sunlight.
Are Patara shoes vegan-friendly?
Many of our styles are 100% vegan. You can find specific material details on each product page; look for the 'Vegan' badge in the product description.